Contact us

Questions about a Hayati kit, a flavour or your order are welcome.

Live chat
The live chat is on every page of the site. If your question is about an order, include your order number.

E-mail
Your order confirmation includes our e-mail address. Write to it for anything about that order.

What to include
Your order number, the product and flavour, and a short note of the problem help us answer you properly. If an item is faulty or arrived damaged, add a photo if you can.

Check an order
To see where your order is, go to the order status page and enter your order number and the e-mail address you used at checkout.

Before you get in touch
Delivery costs and times are on the delivery page, how to cancel or report a fault is on the returns page, and common questions are answered in the FAQ.