Terms and conditions
1. About these terms
These terms apply to every order placed on hayati-vapes.co.uk. Hayati Vapes is an independent online shop, not run by or connected to the Hayati brand, and Hayati is a trade mark of its owner. By placing an order, you accept these terms.
2. Who can buy
You must be 18 or over to buy from us. Most of our products contain nicotine, which is a highly addictive substance, and they are for adults who already use nicotine. By placing an order, you confirm that you are 18 or over. We deliver to UK addresses only.
3. Product information
Product details, such as puff ratings, battery sizes and pod capacities, come from the brand's published specifications. Puff figures are ratings, not promises: how long a pod lasts depends on how you vape. Colours and packaging may look slightly different from the photos.
4. Prices, VAT and payment
Prices are in pounds sterling. The price of each item, any VAT and the delivery charge are shown at checkout before you place your order. Payment details are also shown at checkout. If a price is clearly wrong because of an error, we will tell you before we accept the order, and you can choose whether to go ahead.
5. Your order and when we accept it
When you place an order, you are offering to buy the items in your basket, and you receive an order confirmation with your order number. The contract between us is made when we accept your order by sending the items. We may decline an order, for example if an item is unavailable, if a price was wrong or if we have reason to think the buyer is under 18. If we decline an order, we will tell you and refund anything you have paid in full.
6. Delivery
We deliver within the UK by Royal Mail Tracked 48. Delivery usually takes 2 to 3 working days once the parcel is sent, and every parcel is tracked. Costs are set out on our delivery page. The items are our responsibility until they are delivered to the address you gave.
7. Cancelling and returns
You have 14 days from delivery to cancel for unopened, sealed items in their original condition, under the Consumer Contracts Regulations 2013. For health and hygiene reasons, opened or unsealed pods, prefilled kits, e-liquids and pouches cannot be returned unless faulty. How to cancel, who pays return postage and when refunds are made are set out on our returns page.
8. Faulty goods
The law says goods must be as described, fit for purpose and of satisfactory quality. If an item is not, your rights under the Consumer Rights Act 2015 apply, and you can have a repair, a replacement or a refund, depending on the fault and when it appears. We cover return postage for faulty or wrong items.
9. Using the products
Use each product as the brand intends, and keep all nicotine products out of the reach of children.
10. Our liability
If we break these terms or fail to take reasonable care, we are responsible for loss or damage you suffer that was a foreseeable result. We are not responsible for loss that was not foreseeable, for loss caused by misuse of a product, or for business losses, as our products are for personal use. Otherwise, our total liability for an order is limited to the amount you paid for it. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit, and nothing affects your statutory rights.
11. Events outside our control
We are not responsible for delays caused by events outside our reasonable control, such as postal disruption. If a delay looks likely to be long, you can cancel and we will refund anything you have paid for items not yet sent.
12. Changes to these terms
We may update these terms from time to time. The version in place when you placed your order applies to that order.
13. Law and disputes
These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
14. Contact
Questions about these terms or an order can go to the live chat on every page, or to the e-mail address in your order confirmation. See our contact page.